Discover all the most requested information that will bring you closer to the world of Toratora, making you integrate all the potential and strengths.
What is Toratora?
Toratora is a unique experience, a platform that organizes surprise trips across Europe. We innovate the classic travel idea to give you a unique, alternative and accessible experience.
What does the booking of a Toratora travel include?
Toratora offers several surprise travel options starting from 199 €. The Toratora Surprise Trip includes: direct return flights, hotel reservation in the city center and a personalized city guide. During the booking phase it is possible to add extra services - such as the choice of seats, the addition of hold baggage or Priority Boarding. Also during the booking process, you can choose whether to add an activity to your trip, such as guided tours, tastings, sports or nightlife.
How does the "Surprise Travel" work?
With this option you will travel to a surprise destination in Europe for 3, 4, 5, 7 days, of your choice. You will only have to choose the dates of your trip, if and how many destinations to discard, if and what extra services or activities to add, the preferences for the structure and you're done. At the end of the booking we will send you a confirmation email with the summary of your order. A week before the trip, you will receive an email with the surprise destination, the hotel reservation, the boarding passes for your flight (check-in) and a city guide.
How does the "Toratora Jukebox Travel" work?
Toratora Jukebox is the travel pack in which you can choose your favourite destinations for your surprise trip, simply by selecting them from the list. From the fourth destination onwards, the price will start to drop to €229. Your final destination will be one of those you have chosen. The
How does the "Summer Toratora" work?
Toratora summer works like the classic "surprise travel", but you will also have the opportunity to choose what type of holiday you prefer: whether a destination in the heat or in the cold. Select your dates, and we will book your flight + hotel in the center or near the beach. You can choose if and how many destinations to discard, if and which extra services or activities to add, the preferences for the structure and you're done. At the end of the booking we will send you a confirmation email with the summary of your order. A week before the trip, you will receive an email with the surprise destination, the hotel reservation, the boarding passes for your flight (check-in) and a city guide
How does "Give a trip as a gift" works?
"Give a trip as a gift" is the perfect choice for birthdays, graduations, bachelor/bachelorette parties. By choosing the "Give a trip as a gift" option you can give a trip to anyone you want (even yourself). When booking, choose the package you prefer, enter the departure city, the number of travellers and for how many days. Then simply enter the details of the recipient and you're done. The lucky person will receive the discount code to enter at the end of the booking, which they can do directly on our website, choosing their departure dates, which city to discard or include and any extras.
When do I discover the destination?
The surprise destination will be revealed a week before departure. At the time of booking, you will receive a confirmation email and a code with which to follow the status of the trip. A week before departure, you will receive an e-mail with the destination, the hotel reservation, the boarding passes for your flight (check-in) and a city guide.
If I have already been to some European cities and don't want to go back?
No problem: at the time of booking it is possible to discard up to 3 destinations for free and for only 5 € for all subsequent rejects.
Is it possible to organize a trip with a surprise destination all year round or only in summer?
Toratora surprise trips are available all year round throughout Europe.
What time slots do you consider for the plane?
On the website it is also possible to select the desired time slots. 48 hours of travel are always guaranteed.
Do you organize trips with a surprise destination even outside Europe?
For now only in Europe.
Departures from all over Europe for all of Europe or only from Italy?
Departures and destinations are all over Europe.
Are the hotels in the city center?
Yes, the facilities we choose are at least 3 stars and always in the city center.
For how many days can I book a trip with a surprise destination?
Toratora surprise trips start from a minimum duration of 3 days and reach a maximum duration of 15 days.
Can we bring children with us too?
Yes, Toratora surprise trips are for everyone, from 0 to 100 years old (and beyond)!
What do I do if the city I want to start from is not among the departure cities listed on the site?
If the city from which you want to leave does not appear among those listed, you can click on the "Can't find the city?" in the drop-down menu and fill in the form to be contacted. We will do our best to organize your departure!
What is included in the Toratora trip package?
Round-trip flights, hotel accommodation in the city center and a city guide in PDF are always included.
What is not included in the standard cost of the "Surprise travel"?
Extra services, such as the addition of hold baggage, the Priority Boarding option, nearby places, and travel insurance, can be added, with a small extra, during the booking phase. The hotels in the surprise trip do not always have breakfast, all this is subject to the availability of the individual structure. Packages do not include airport-hotel transfers.
How long can you book a Toratora trip?
On Toratora, you can book your surprise trip up to 15 days before departure to ensure a better experience.
Do I need the passport or just the ID?
Our destinations are within the European Union, therefore you can travel without any problems if you have a valid identity document and if you are a citizen of the European Union. Don't forget to check that all the necessary documentation for the trip! If you have doubts about a specific destination or specific documentation, send us an email to info@toratoratravel.com and we will solve all your doubts.
If my surprise destination is in the UK, what documents do I need?
As of October 1, 2021, all citizens of European Union member countries (of Switzerland and the European Economic Area, EEA) arriving in the United Kingdom will be required to carry a valid passport for the duration of their stay.
How can I use a discount code?
Discount vouchers can be inserted at the end of the reservation in the "promo code" space and the discount will be automatically applied to the cart.
How does travel insurance work?
You can add travel insurance during the booking flow. You can choose the Basic insurance, which costs 12€ per person, or the Full insurance, which costs 25€ per person. To see what is covered, just click on *more information.
How does the Toratora voucher work?
Toratora's Surprise Trip voucher is the discount code that allows you to buy for yourself or give someone else one of our surprise trips. The lucky person only has to enter the discount code of this voucher at the end of the booking process, and a discount will be applied to the total price of the trip. You can use it now or when it suits you best as it is valid for two years! You can choose the denomination you want, starting from 10€ up to 1500€. Vouchers cannot be combined with each other and are non-refundable.
What kind of baggage is included?
All packages include one piece of hand baggage with dimensions of 43 cm x 20 cm x 27 cm.
What meals are included?
Meals are not included in the packages. If you have specific needs and / or want to add additional meals, you can write to info@toratoratravel.com and we will send you an estimate.
If I can no longer go, is the trip refundable?
No, the trip is non-refundable. Flights and hotels are booked and paid for by our system when you book your trip.
Why is my city not among the starting cities?
If you can't find your departure city in the list, it's because it has an airport with flights that don't suit our types of packages, inconvenient schedules and few flights available. We therefore recommend that you choose a nearby departure city from the list or make a request for a quote on "Can't find your city?".